Online Shopping Information for our Customers

Privacy Statement:

Ward's Gifts is committed to protecting your privacy! We utilize the information you enter when opening an account or placing an order solely for the purpose of processing your orders. We do not distribute, sell, or rent your information to any other company or individual for any purpose other than verifying and charging your credit card.

What information do we collect and how do we use it?

When you order, we need to know your name, mailing address, email address, phone number, credit card number and expiration date. This allows us to process your order and to notify you if we have any questions or problems with the order.

Ward's Gifts utilizes "cookies" (which are small files that our secure server places on your computer's hard drive) to manage your shopping basket and your online account. We do not utilize cookies to track your web surfing patterns or to follow your buying habits.

Ordering Items:

To place an item in your shopping basket, simply click on the "add one to basket" button on the search results or category list page, or press the "add to basket" button on the expanded product information page. (If you want more than one of an item, you can either press the "add one to basket" button more than once, allowing the "quantity in basket" field to be updated between clicks, or you can enter a number in the "quantity" box, replacing the "1" which appears by default.) You can check what's in your shopping basket by clicking on the "basket contents" button at any time you are in the shopping area of our web site.

Checking Out:

To send your order using our secure server, click on the "checkout" button. You will then be prompted to choose to (a) create a new account, (b) log in to an existing account, or (c) place an order without an account. (Choosing either of the first two options makes it easier to place an order in the future.) You will be prompted for name, address, email address, phone number, unless you are logging into an existing account. The total amount of your order will be calculated, including shipping charges (if any) and sales tax (if any). Please note that all credit card information is encrypted on our secure server so that it may not be utilized by any unauthorized personnel. If any required information was not filled in properly, you will be prompted to re-enter that information.

Your invoice, with order number, will then be displayed, and you will be prompted to save a copy of that page for your records. You will receive a confirmation of the order by email.

All transactions on this site are carried out on a secure server.

Product Availability:

Although we carry an extensive inventory, we cannot guarantee availability of all items featured on our web site at all times. All items are subject to prior sale. If an item is not in stock you will be so advised and will be asked if we should put the item on backorder for automatic shipment when available.

Shipping:

Ground shipping is FREE for orders shipped within the continental United States totaling $75.00 or more (US currency) and shipped via UPS ground service (insured) or similar. There is a shipping charge of $8.95 for continental US orders totaling less than $75. (US). For information on shipping charges outside this area or if you want an alternate shipping method, please email us at sales@wardsgiftshop.com

We generally ship within three business days of receipt of your order. Your credit card will not be charged until your order is shipped.

If you are paying by money order or cashier's check, merchandise will be held for up to seven business days while we await your payment. Please be sure to include order number with your payment.

Note: Orders requiring expedited shipment (i.e., immediate shipment via next day air or second day air) will be billed on an individual basis. Please call 800-831-8605 and ask for Donald.

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Sales Tax:

State sales tax will be charged for orders shipped within Massachusetts (only).

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Return Policy:

Your complete satisfaction is our goal. We will gladly accept returns within 14 days of purchase for a full refund.Any item that does not meet your expectations may be returned for a full refund . Any item returned must be recieved in the same condition in which it was recieved. Be sure to include all boxes, packaging, and certificates.  Just call 781-395-4099 for a return authorization number before the 14th day. 

Damage Claims

If you receive a damaged shipment, phone (800)-831-8605  or email info@wardsgiftshop.com to request a call tag for pickup of the package. A replacement or refund will be arranged. Claims for damage must be received within 14 days of purchase date.

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Prices:

All prices are subject to change without notice. If an item ordered is not available at the price posted on this web site, you will be notified before shipment is made.

All products are priced according to the suggested retail prices of the respective companies. Lasting Impressions is not responsible for pricing errors on this web site or in other print or electronic media. All logos, images, and product names are the trademarks and copyrights of their owners and may not be used without their permission.

Collector Clubs:

We are an authorized redemption center for M.I.Hummel, Lladro,Waterford Crystal Society, Precious Moments, Cherished Teddies, Armani, Swarovski Crystal and Charming Tails. We welcome the opportunity to provide your member-only pieces. Simply mail your redemption certificates and we will process them promptly. If you have any questions, please email us info@wardsgiftshop.com.

Special Orders Welcome!

We will be pleased to special-order any item for you with a down payment of 20% ; you will be advised when your order is received and available for shipment. Please phone (800-831-8605) or email us with your request at info@wardsgiftshop.com

Gift Wrapping:

Ward's Gifts provides complimentary giftwrap on all purchases. Just ask.